Lilly Support

Need help? Email us at: [email protected]

We typically respond within 1–2 business days.

Frequently Asked Questions

• Why does the app need to download 3.3 GB on first launch? Lilly uses on-device AI models for transcription, speaker identification, and summarization. These models are downloaded once and then work fully offline. No audio ever leaves your phone.
• Why is processing slow after a recording? Lilly runs multiple AI models back-to-back on your device (voice detection → speaker diarization → transcription → summarization). This takes a few minutes depending on recording length and device model. You'll get a notification when it's done.
• Can I use Lilly without a Wi-Fi connection? Yes — after the initial model download, Lilly works entirely offline. Recording, transcription, and summarization all run on-device with no internet required.
• My session is stuck on "Processing" — what do I do? Open the session in the timeline. You'll see a Resume button. Tap it to restart processing from where it left off. If it continues to fail, tap Retry.
• How do I delete my data? Go to Settings → Delete All Data. This removes all sessions and speaker data permanently. Downloaded AI models are not affected.
• Does Lilly record in the background? Yes. If you lock your screen during a recording, Lilly continues recording using iOS background audio. Processing (transcription and summarization) also runs in the background after you end the recording.
• What iPhone models are supported? Lilly requires iOS 18 or later. For best performance, an iPhone 16 or newer is recommended due to the AI processing requirements.

Contact

[email protected]